Help and support

Get started

1. Request Community access and use your email invitation.
2. Open Getting started in the console, connect an agent and review its permissions.
3. Send a test action against synthetic resources and inspect Activity for the decision and result.

Account recovery

Forgot your password? Ask your workspace administrator for a short-lived, one-use password reset. The only administrator should contact the installation owner. For managed sign-in, use your provider's recovery process. Password recovery does not remove MFA. Use a saved recovery code or registered passkey if your authenticator is unavailable. Without any factor, identity-verified operator recovery is required; email alone cannot turn MFA off.

Report a problem

Email support with the page, time and time zone, visible request/error ID, and expected versus actual result. Redact screenshots. Never send passwords, API keys, private claim links, authenticator secrets or recovery codes.

Evaluation support is handled by the founder. No round-the-clock support or response-time SLA is included unless agreed in writing. Check service status.

Data access and closure

Users submit requests in My account and see responses there. Administrators review them in Workspace settings. Verify account ownership, define scope and arrange secure delivery of exports. Use authorized export tools and do not disclose another person's data or credentials.

Before account closure, transfer ownership and check the last-administrator rule. Before workspace closure, stop protected workloads, revoke access and arrange retention/deletion with the deployment owner. Mark completed only after doing the agreed work; explain retained audit records and backups. The request queue itself does not delete records. Escalate hosted export/deletion work to ExecBound.